Hi,
we mainly use RDM for customer support. Therefore it would be interesting to apply the connection log as billing purpose. Therefore we need:
1.) Additional Field in the session to join with our ERP or CRM (Account ID)
2.) Dialog when open/close the session (e.g. the dialog 'comment on open/close') with additional options
2a.) Billing purpose = Yes/No
2b.) Account ID = 12345 (one session should be have n Account ID's)
2c.) Billable Time
Thanks Torsten
we mainly use RDM for customer support. Therefore it would be interesting to apply the connection log as billing purpose. Therefore we need:
1.) Additional Field in the session to join with our ERP or CRM (Account ID)
2.) Dialog when open/close the session (e.g. the dialog 'comment on open/close') with additional options
2a.) Billing purpose = Yes/No
2b.) Account ID = 12345 (one session should be have n Account ID's)
2c.) Billable Time
Thanks Torsten