I’m having a strange problem and I can’t figure out what is happening. I and others here are using RDM Enterprise (I was using 10.0.21.0 BETA I think, whatever the latest BETA was) and I (we) connect to a shared SQL 2008 R2 database on a remote server. For some reason (this morning) when I came in and launched RDM (which I do every morning to check servers, etc.), almost all of my RDM entries were missing from the navigation pane (RDP, VMware, SSH, the credentials, etc.). The only thing that remains in my RDM navigation pane is the folder which I created for the AD Synchronizer (I created this folder for testing a while back when you first released the AD synchronizer). Also in that folder are other subfolders (identical to our AD OU tree) created by the AD synchronizer and within those subfolders, there are RDP entries (which were created when I ran the AD Synchronizer yesterday afternoon). The session entries created by the AD synchronizer are those systems imported from AD for which there wasn’t already an entry in RDM (at the time I ran it). Those session entries which were created by the AD Synchronizer yesterday still exist in RDM this morning. However, everything else (that wasn’t in the AD Synchronizer folder) is now missing. So I did a few restores of the shared SQL DB this morning but ended up with the same missing entries, so restoring SQL didn’t help. I then upgraded to the new release (10.1.0.0) this morning and have the same result, also it doesn’t makes a difference if I am using the x86 or the x64 flavor, the sessions are still missing.
The strange thing (to me anyway) may be that the session entries are not actually missing from the SQL database itself. Other staff have come in since I had this problem this morning and I’ve had them open their RDM client and I see that their session entries are still there. When they launch RDM it shows that RDM is connecting to the SQL DB just like it shows the connecting to SQL DB when I launch my own client (no errors reported that I can tell). I made a lot of changes to the RDM sessions yesterday and to other things like playlists. I checked the playlists and the entries are missing from the playlists as well (so they aren’t “hidden” in the navigation pane otherwise I would think that they should at least appear in the playlists).
This has happened to me a couple of times over the past year or two (this isn’t something new with any new software update / release). Since the first time that this has happened to me, I started manually exporting my session entries every few days, along with my settings, etc. so that if this happened again, I could just import my data back into RDM. The couple of times that it has happened over the past year or two, I didn’t spend the time to troubleshoot it fully and I had just figured that all of my entries were missing from the SQL DB, so I used to import my saved exported data back into RDM when this happened before. Now as it turns out now, I’m guessing that the entries aren’t actually missing from the SQL DB, but they are just missing from my local RDM client navigation pane.
Filtering isn’t enabled or anything like that from what I can tell (and the entries aren’t in the playlists, but the playlists themselves are all there and I can see the sessions from the AD Synchronizer folder when I edit the playlists). None of the missing entries are in the deleted bin, but there are entries in the deleted bin from a couple of days ago (and older then that) from when I deleted other stuff previously. If I look under Recently Used in the Navigation pane, I see RDP session names for systems that I removed from RDM a few weeks ago or something like that. And of course, all of my favorites are missing (since the original session entry is missing). When I switch to my local data source, all of the entries that I have set up in the local data source are still there. When I switch back to the SQL data source, it doesn’t change anything, it only shows the AD Synchronizer folder data.
I didn’t export the entry data yesterday after I made all of those changes in RDM, otherwise I would just import them back into RDM now. I do have a backup of the “AppData\Local\Devolutions\RemoteDesktopManager” directory from yesterday afternoon (and I can verify that the entries were visible in RDM for at least a few hours after I made a backup of that directory). I’m not sure if there are any files or anything in that directory tree that I can try to restore to see if that resolves the issue.
Thanks in advance
The strange thing (to me anyway) may be that the session entries are not actually missing from the SQL database itself. Other staff have come in since I had this problem this morning and I’ve had them open their RDM client and I see that their session entries are still there. When they launch RDM it shows that RDM is connecting to the SQL DB just like it shows the connecting to SQL DB when I launch my own client (no errors reported that I can tell). I made a lot of changes to the RDM sessions yesterday and to other things like playlists. I checked the playlists and the entries are missing from the playlists as well (so they aren’t “hidden” in the navigation pane otherwise I would think that they should at least appear in the playlists).
This has happened to me a couple of times over the past year or two (this isn’t something new with any new software update / release). Since the first time that this has happened to me, I started manually exporting my session entries every few days, along with my settings, etc. so that if this happened again, I could just import my data back into RDM. The couple of times that it has happened over the past year or two, I didn’t spend the time to troubleshoot it fully and I had just figured that all of my entries were missing from the SQL DB, so I used to import my saved exported data back into RDM when this happened before. Now as it turns out now, I’m guessing that the entries aren’t actually missing from the SQL DB, but they are just missing from my local RDM client navigation pane.
Filtering isn’t enabled or anything like that from what I can tell (and the entries aren’t in the playlists, but the playlists themselves are all there and I can see the sessions from the AD Synchronizer folder when I edit the playlists). None of the missing entries are in the deleted bin, but there are entries in the deleted bin from a couple of days ago (and older then that) from when I deleted other stuff previously. If I look under Recently Used in the Navigation pane, I see RDP session names for systems that I removed from RDM a few weeks ago or something like that. And of course, all of my favorites are missing (since the original session entry is missing). When I switch to my local data source, all of the entries that I have set up in the local data source are still there. When I switch back to the SQL data source, it doesn’t change anything, it only shows the AD Synchronizer folder data.
I didn’t export the entry data yesterday after I made all of those changes in RDM, otherwise I would just import them back into RDM now. I do have a backup of the “AppData\Local\Devolutions\RemoteDesktopManager” directory from yesterday afternoon (and I can verify that the entries were visible in RDM for at least a few hours after I made a backup of that directory). I’m not sure if there are any files or anything in that directory tree that I can try to restore to see if that resolves the issue.
Thanks in advance