Topic "Citrix sessions hang or cause RDM to crash" a message from Sjoerd van den Berg

Hi, see answers below:

1a. What version of RDM are you using?
10.0.4.0

1b. What version of Windows are you running RDM on?
Windows 8.1 (but also happens on W7)

2. Change debug level: Commands > File > Options > Advanced
3. Clear all logs.
4. Reproduce wait/RDM freeze(open embedded Citrix session).
5. Copy log (http://help.remotedesktopmanager.com/help_applicationlogs.htm?zoom_highlightsub=debug%2Blog)
6. Post log smile

I have set all the debug checks but they don't tell anything about me trying to open a Citrix session

============
[6-12-2014 21:23:48]DEBUG Starting channel...
[6-12-2014 21:23:48]DEBUG ChannelServerName: RDMChannel
[6-12-2014 21:23:48]DEBUG ChannelClientName: RDMClient
[6-12-2014 21:23:48]DEBUG ChannelServerPath: RDMRemoteObject
[6-12-2014 21:23:48]DEBUG ...channel started
[6-12-2014 21:23:49]DEBUG Form load was not called
[6-12-2014 21:23:49]DEBUG Starting main form Load
[6-12-2014 21:23:50]DEBUG Showing main form...
[6-12-2014 21:23:50]DEBUG LoadConnections [Microsoft SQL Server/SQL Azure : RDMlive]...
[6-12-2014 21:23:52]DEBUG OfflineManager.GetDataSourceSettings : 614 ms
[6-12-2014 21:23:52]DEBUG OfflineManager.LoadConnections...
[6-12-2014 21:23:52]DEBUG LoadConnectionsFromOfflineFile...
[6-12-2014 21:23:53]DEBUG DeserializeData : 1007 ms - Count : 448
[6-12-2014 21:23:53]DEBUG ReadFromOffline : 17 ms
[6-12-2014 21:23:53]DEBUG LoadConnectionsFromOfflineFile : 1014 ms
[6-12-2014 21:23:53]DEBUG Preloaded: 448
[6-12-2014 21:23:53]DEBUG Offline cache version: 0x00000000000119B3
[6-12-2014 21:23:53]DEBUG OfflineManager.LoadConnections : 1108 ms
[6-12-2014 21:23:53]DEBUG Offline Mode : ReadOnly
[6-12-2014 21:23:53]DEBUG Caching Type : IntelligentCaching
[6-12-2014 21:23:53]DEBUG Current cache version: 0x00000000000119B3
[6-12-2014 21:23:53]DEBUG LoadConnectionsFromDataSource...
[6-12-2014 21:23:53]DEBUG LoadDataSourceSettingsFromDataSource...
[6-12-2014 21:23:53]DEBUG IsDataSourceOnline...
[6-12-2014 21:23:53]DEBUG IsDataSourceOnline : 0 ms
[6-12-2014 21:23:54]DEBUG LoadConnections [Microsoft SQL Server/SQL Azure : RDMlive (Offline)]...
[6-12-2014 21:23:54]DEBUG LoadConnections [Microsoft SQL Server/SQL Azure : RDMlive (Offline)] : 11 ms
[6-12-2014 21:23:54]DEBUG TreeView.LoadConnectionList...
[6-12-2014 21:23:54]DEBUG Tree view is loading 448 connections
[6-12-2014 21:23:54]DEBUG GetGroupInfos : 0 ms
[6-12-2014 21:23:54]DEBUG BeginUpdate...
[6-12-2014 21:23:55]DEBUG ApplyGroupCustomImages : 0 ms
[6-12-2014 21:23:55]DEBUG LoadConnectionInTreeNode : 492 ms
[6-12-2014 21:23:55]DEBUG PreCreateGroups : 39 ms - Count : 1
[6-12-2014 21:23:55]DEBUG BeginUpdate : 13 ms
[6-12-2014 21:23:55]DEBUG TreeView.LoadConnectionList : 550 ms
[6-12-2014 21:23:55]DEBUG LoadDataSourceSettingsFromDataSource : 1964 ms
[6-12-2014 21:23:55]DEBUG LoadConnectionsFromDataSource : 1966 ms
[6-12-2014 21:23:55]DEBUG LoadConnections [Microsoft SQL Server/SQL Azure : RDMlive] : 4664 ms
[6-12-2014 21:23:55]DEBUG TreeView.LoadConnectionList...
[6-12-2014 21:23:55]DEBUG Tree view is loading 448 connections
[6-12-2014 21:23:55]DEBUG GetGroupInfos : 0 ms
[6-12-2014 21:23:55]DEBUG BeginUpdate...
[6-12-2014 21:23:56]DEBUG ApplyGroupCustomImages : 0 ms
[6-12-2014 21:23:56]DEBUG LoadConnectionInTreeNode : 600 ms
[6-12-2014 21:23:56]DEBUG PreCreateGroups : 22 ms - Count : 1
[6-12-2014 21:23:56]DEBUG BeginUpdate : 6 ms
[6-12-2014 21:23:56]DEBUG TreeView.LoadConnectionList : 632 ms
[6-12-2014 21:23:56]DEBUG LoadTrayiconContextMenu : 10 ms
[6-12-2014 21:24:12]DEBUG LoadConnectionList...
[6-12-2014 21:24:12]DEBUG LoadConnectionList : 37 ms
[6-12-2014 21:24:13]DEBUG LoadConnectionList...
[6-12-2014 21:24:13]DEBUG LoadConnectionList : 20 ms
[6-12-2014 21:25:13]DEBUG IsDataSourceOnline...
[6-12-2014 21:25:13]DEBUG IsDataSourceOnline : 0 ms
[6-12-2014 21:25:13]DEBUG DeserializeData : 0 ms
[6-12-2014 21:25:13]DEBUG GetOfflineEdits : 19 ms

I'm using the current Citrix Receiver (4.1.200.13), but since this happens since I started using RDM I think multiple versions of Citrix Receiver in the past years are passed without improvement.

The fact that all my colleagues have this problem, having different versions of RDM and Citrix client, seems to me that this is a common problem that people probably asked before. Isn't this the case?

Cheers!
Sjoerd